Your staff FAQ builder
Use beside Build an FAQ people can use (opens in a new tab). Start with a small checked source, answer the actual question and test different wording.
Complete fictional source
S1 v2: Education maintains Teaching Schedule and Lesson Resources on the approved staff drive. Only Education confirms a schedule change. Report a missing lesson file to Education with its title. Operations handles folder-access requests through the internal help form. No public links or response times are supplied.
Make a staff FAQ from S1 v2 above. Answer:
Where is next week's schedule? Can I swap my teaching time?
What if the lesson file is missing? What if I cannot open the folder?
Give direct answer, condition, next step and source. Do not invent
links, deadlines or account permissions. Then ask one of those
questions in different words and check whether the route changes.
Illustrative answers
Missing file: Tell Education which approved file is missing. Cannot open folder: Request access from Operations through the internal help form. Schedule change: Ask Education; a proposed swap is not confirmed. Source for all: S1 v2.
Keep the useful answer
Question in staff wording; direct answer; condition; actual source; next role; approved link when known; last checked date. Ask a colleague to try another wording. If the answer is wrong, repair the source or instruction and check a fresh conversation.