FOR BEAUTY SCHOOL OWNERSLESSON 04 / 14
Practice a difficult conversation
Practice a difficult conversation using observable facts, realistic responses and a clear next step.
PART 01
What you will do
Practice a difficult conversation before you have it. You will turn observable facts into a clear opening, rehearse a response and prepare a genuine question. The aim is to listen and agree a workable next step, rather than memorize a speech or predict another person's feelings.