T14 · TOOLS REFERENCE
Google Business Profile review alerts
Last verified: 2026-10-20
| Step | Fact | Status |
|---|---|---|
| Turn on review alerts (computer) | Go to your Business Profile (signed in to the Google account that owns or manages it) → More → Notifications → turn on Customer activity ("alerts when customers leave new reviews or add photos") | ✅ https://support.google.com/business/answer/7198436 (opens in a new tab) |
| On your phone | Google Maps app → Business (bottom right) → Notifications (top right) | ✅ same source |
| Who gets alerts | Each owner or manager turns it on in their own Google account. Settings aren't shared | ⚠️ third-party (https://reputemap.com/not-getting-google-review-notifications (opens in a new tab)), consistent with Google's page |
| Reply to a review | Business Profile → Read reviews → Reply → type → Reply. Google checks replies (usually up to 10 minutes, sometimes up to 30 days), and the reviewer is notified | ✅ https://support.google.com/business/answer/3474050 (opens in a new tab) |
| AI-drafted replies inside Google | ① Gemini web app connected to Business Profile can draft review replies. Eligibility: owner or manager of only one verified profile, personal Google account, 18+, gradual rollout ✅ https://support.google.com/business/answer/17142585 (opens in a new tab) ② A "Reply to reviews with AI" button in the profile was a limited test in March 2026 ⚠️ https://searchengineland.com/google-business-profile-test-reply-to-reviews-with-ai-472167 (opens in a new tab) | mixed |
| Not getting alerts? | Check that you're signed in to the right account, that Customer activity is on, your spam and Promotions tabs, and your phone's notification settings for Google Maps | ⚠️ third-party troubleshooting |